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Privacy Policy

PRIVACY NOTICE

Towels & Bedsheets by Arstwo are committed to protecting and respecting your privacy, this privacy notice sets out how we process and protect any information you give us. We do not collect any personal information through our website .

 

YOUR PRIVACY IS IMPORTANT TO US.

WHAT INFORMATION DO WE COLLECT ABOUT YOU

We collect information about you when you place an enquiry or an order for our products.

We may collect the following information in order to provide you with the service and goods you require
• Name and company name
• Contact information including email address
• Postal address

This information is collected via email, forms and telephone calls or any other communication you send us. We process this data for the purpose of communicating with you. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us and to keep our records and provide you with an excellent service. We process data to supply goods you have purchased and to keep records of these transactions such as any data relating to the goods, name, title, billing address, delivery address, phone number. Our lawful ground for this processing is the performance of a contract between you and us once an order has been placed. Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests to grow our business. We do not share your personal data with third parties for their own marketing purposes.

 

Sensitive Data
We do not collect any sensitive data about you. This refers to any data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health etc. We do not collect any information about criminal records.

 

Storage and Transfer of Personal Data
We understand our obligation to ensure that appropriate technical and organisational measures are taken to prevent unauthorised or unlawful processing, loss, damage or destruction of personal data. Therefore, we will ensure that relevant personal data is in a secure location, only accessed by authorised individuals, only processed by authorised individuals and cannot be lost, damaged or destroyed.

 

External Links

Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Email Newsletter & Offers

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

 

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

 

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

 

Sharing your Personal Data
We may have to share your personal data with third parties as follows:
• Service providers who provide IT and system administration services
• Professional advisers including accountants, bankers, insurers
• Logistic companies for transporting of goods
• Third party suppliers that send goods direct to customers

 

We may share your private personal information with such service providers subject to obligations consistent with this privacy notice and any other appropriate confidentiality and security measures, and on condition that the third parties use your private personal data only on our behalf and in line with our instructions.

 

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice as outlined above.

 

DATA RETENTION

We understand our obligation not to keep data for any longer than is necessary to fulfil the purposes for which we collected it for, including for the purpose of satisfying any accounting, legal or reporting requirements. The law requires us to keep basic information about our customers for six years after they stop being customers for Tax purposes. After such time we will securely destroy it.

 

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will inform you, before collecting your data, if we intend to use your data for such purposes. You can exercise the right at any time by contacting us at contact@towelsandbedsheets.co.uk

 

ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address contact@towelsandbedsheets.co.uk  We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

COOKIES
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website's to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

 

Cookies are small files saved to the users’ computer hard drive that track, save and store information about the users’ interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information.

 

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

DATA BREACH
Following a discovery of any data breach (when personal data allowing an individual to be identified is processed without authorisation, and which may result in its security being compromised), consideration will be made regarding whether the matter needs to be reported to the Information Commissioner’s Office (ICO) and whether individuals who are potentially affected need to be informed.

 

Right to complain to Supervisory Authority
If you wish to raise a concern about our use of your information (and without prejudice to any other rights you have) you have the right to do so with your local supervisory authority. The Information Commissioner’s Office (ICO) is the UKs independent body set up to uphold information rights and you can find out further information about them by got to https://ico.org.uk

 

Updating this Privacy Notice
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 August 2019.

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