DELIVERY & RETURN POLICY
FREE Delivery within Mainland UK
It normally takes 3-4 working days to deliver within United Kingdom and its free within UK Mainland.
Deliveries outside UK
Shipping cost shows on Checkout page when address is entered and it normally takes 5-6 working days to deliver to most of the European counties.
Delivery to American and Canada
It normally takes 6-7 working days to deliver in North America. Shipping cost shows on Checkout page when the shipping address is entered.
Delivery to Australia and New Zealand
It normally takes 7-8 working days to deliver in Australia. Shipping cost shows on Checkout page when the shipping address is entered.
Want to return something?
If you’re returning purchases then you’ll need to pay postage costs.
1. Fill in the returns section on the website https://www.towelsandbedsheets.co.uk/index.php?route=account/return/add
2. Securely package up the item(s) you want to return and make sure you include your completed dispatch note. Having trouble fitting everything into one parcel? Include either photocopies of the dispatch note or a note with your name, contact details, order number and what you'd like us to do with your return in each box.
We, unfortunately, cannot offer free returns to our customers. Please arrange a signed-for courier to deliver your return. In this instance, you'll need to cover the cost of returning your items. Send return parcels to Arstwo Returns, Apex House Suite 28, Duke Ave., Cheadle SK8 6RX, United Kingdom.
Fancy something different instead?
If you would like to return a non-faulty item for a replacement, simply follow the above returns process for a refund, and then place a new order.
We'll keep our price promise!
We offer a 30 day price promise on our products and returns are no exception. If you return an item and buy an alternative within 30 days, we will honour any promotional codes/offers that were used at the time of your original purchase. Please contact our Customer Service team if you feel you are eligible for this.
Refunds and exchanges for products sold on promotion
Please note that if you have used a promotional code as part of your order, any refunds will take this into account and be adjusted accordingly.
If you return a product you purchased as part of a bundle deal or set, you'll lose the discount that was applied to the particular deal. This means you'll pay full price for any items you kept from the deal. We'll do this by adjusting down the refund for the returned item to cover the full price for the items you've kept hold of.
How long will it take to process my return?
Once it is back with us, we need time to process your refund, so please allow 5-7 working days. If you’re concerned or just curious you can track your returns by sending us email email@example.com. We’ll email you once we have issued your refund, but be aware that it may take a few days for the payment to show in your account.