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Billing Terms and Conditions

Billing Terms & Conditions

Our success is based on looking after you, our terms and conditions are state forward, if you wish for explanation of any point send email to  The main points of terms and conditions summary given below:


  • When you shop online and add products to basket you agree to our terms and conditions before check out.
  • You will get two payment options for check out, Paypal and Stripe.
  • You can use Paypal payment gateway even if you do not have a Payapl account. 
  • Paypal accepts Visa, Master Card, American Express and Discover
  • You can use Paypal payments if you have an account with Payapl. 
  • We do not store your credit card details.
  • You can also use Stripe payment gateway to make payment.
  • You can use Debit and Credit cards to make payments. 
  • Stripe accepts Visa, Master Card, American Express and Maestro cards.
  • We do not store your credit card details.

Customer service

If you have any queries with your order or about the terms and conditions please send an email to or call us on 0800 288 4741.

Letters can however be sent to:

Arstwo Limited, Apex House Suite 28

Duke Avenue, Cheadle, SK8 6RX

United Kingdom


After you have placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order.

Once the payment is accepted, a third party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.

When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance.


Under The Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. Full details on your rights under the legislation can be viewed at the following sites: 

Extent of liability

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We reserve the right at any time to:

  • Withdraw or add products to our range;
  • Add or remove suppliers from our list;
  • Revise prices;
  • Change delivery methods or carrier;
  • Amend these terms and conditions; and
  • Add to or remove payment methods. 

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of is breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

These terms and conditions do not however limit our liability in any way in respect of:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any matter which it would be illegal for us to exclude liability for at law; or
  • Any matter under section 2(3) of the Consumer Protection Act 19987.

Updating our Terms and Conditions
We keep our terms and conditions under regular review and we will place any updates on this web page as needed. These terms and conditions section was last updated on 14 February 2020.


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